blysswardCUSTOMER CARE
Return & Refund Policy
30-day return window
You may request a return within 30 days of receiving your purchase. For a change-of-mind return, products must be unused, in their original condition and in their original packaging.
How to request a return
Contact [email protected] with your order number and reason for return before sending anything back. We will provide return authorization and return instructions. Our return address is blyssward, 36 Rue De L’Alcazar, 59800 Lille, France.
Return shipping
We cover return shipping when the issue is our error, a damaged product, a defect or an incorrect item. For a change-of-mind return, the customer pays return shipping to our address in France. No restocking fee applies.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue so we can arrange appropriate return and refund assistance. The ordinary unused-condition and original-packaging requirements do not prevent a claim for damage, defects or an incorrect item.
Refunds
After we receive and inspect the returned item, we will determine whether the return is approved. Once approved, the refund will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help locating your refund.